Students and teacher engaged in an active discussion inside a bright university library.

Programme Overview

Equipping leaders with practical skills and insights to manage teams effectively.

With modules tailored for both front and back-of the house managers, the programme blends academic rigorous, practical application, and industry relevance.

  • Operational Enhancement
  • Practical Skills Development
  • Organizational Alignment

Programme Duration

1 Year

Structure

2 sessions/week

Certification

NQF Level 5

NQF Alignment

Aligned with South African National Qualifications Framework

Accreditation

Accredited by SETA (Services Sector Education and Training Authority)

SETA Accreditation Number

14245

Methodology

Online/Offline Classes

Methodology

Adventure-Based Learning

Programme Details

  • Grade 12 ( Matric) or equivalent.
  • Current or aspiring managers with at least 2 years of experience in hospitality or gaming.
  • Proficiency in English (written and verbal)
  • Assumed competencies: Communication at NQF Level 4. Mathematical Literacy at NQF Level 4.
  • Front of House: Enhance customer service, manage complaints.
  • Back of House: Optimise supply chain, procurement, facilities management.
  • Leadership and Emotional Intelligence: Strengthen team dynamics, communication.
  • Psychometric Evaluation for team dynamics and conflict management.
  • Real-life case studies and role-plays.
  • Online/ Offline Classroom Training (MS Teams/ Zoom)
  • Adventure-Based Learning: Experiential activities to develop leadership, team dynamics, and problem-solving.
  • Online resources, group discussion and self-assessment.
  • Pre-program orientation with psychometric assessment.
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