This course provides a comprehensive understanding of workplace professionalism, including behaviour, communication, and ethical decision-making. Participants will learn the importance of maintaining a positive workplace image, handling conflicts professionally, and adhering to corporate policies and standards.

1 Day

R2500 per delegate (VAT inclusive)

• Onsite: Instructor-led training in Johannesburg
• Online: Live virtual sessions

• Employees at all levels who want to maintain professionalism
• New hires and interns adjusting to corporate culture
• Team leaders and supervisors setting workplace standards
• Customer service representatives interacting with clients
• HR professionals responsible for workplace ethics and policies
• Anyone looking to enhance their workplace reputation and career growth

• Defining Professional Conduct and how etiquette can be of value to an organization.
• Why your 1st year in the workplace is critical for your development and success.
• How to make effective introductions.
• Identify the 3 C’s of a good impression.
• Understand how to use a business card effectively.
• Identify and practice at least one way to remember names.
• Identify the 3 steps in giving a handshake.
• Dressing for Success.
• Timekeeping and Punctuality.
• Feedback to managers.
• Managing Emotions.