This 3-day Supervisor Training workshop is designed to equip supervisors with essential leadership, communication, and team management skills. It includes a psychometric assessment to help participants understand their leadership styles and improve their effectiveness in managing teams.

3 Days

R6500 per delegate (VAT inclusive)

• Onsite: Instructor-led training in Johannesburg
• Online: Live virtual sessions

• New and aspiring supervisors
• Team leaders and managers
• Professionals transitioning into leadership roles
• Individuals looking to enhance their supervisory skills

Session 1: Course Overview

Session 2: Adjusting to Your Role

Session 3: A Supervisor’s Responsibilities

Session 4: Leadership – The Action-Centred Leadership Model

Session 5: Setting Goals – SMART Goals & Well-formed Outcomes

Session 6: Effective Planning

• Definition of planning

• Effective planning techniques

• Urgent-Important Matrix

Session 7: Defining Leadership

• What is Leadership?

• Brief History of Leadership Studies

• The Leadership Formula

Session 8: The Situational Leadership Model

• Understanding Leadership Styles

Session 9: Personality Type Psychometric Evaluation

Session 10: Team Building

• Team Brainstorming

• Advantages and Disadvantages of Teams

Session 11: Developing a High-Performing Team

• Five Stages of Team Development

• Team Problem Solving & Leadership

Session 12: Communication Skills

• Defining Communication

• Overcoming Communication Barriers

• Active Listening & Questioning Skills

• Probing Techniques

• Non-Violent Communication

Session 13: Motivating Employees

Session 14: Orientation and Onboarding

Session 15: Providing Feedback

• Six Characteristics of Effective Feedback

Session 16: Doing Delegation Right

• Understanding Delegation

• Delegation Role Plays

Session 17: Dealing with Conflict

• The Conflict Resolution Process

• Collaborative Problem-Solving

• The Problem-Solving Process

Session 18: Supervising Disciplinary Issues

Session 19: Dealing with Stress